1. We accept returns only with prior authorization and must be received in 30 days. Please call 626-330-6892 for RMA number.
2. Retuned items must be comleted with all original manufacturer's packaging/box included all parts, documents, menus; without extra stickers or markers. Incomplete returns will not be accepted.
3. Return boxes must be packed sufficiently to avoid shipping damage. RMA# should be displayed outside of packing box.
4. All returns must be shipped freight prepaid by the customer.
5. A 20% restocking charge will be subject to non-defective merchandise which is returned by customer's reason. Returned merchandise must be in unused and resaleable condition.
6. Credit will be issued within 5 business days upon receipt to AVI INC.
7. No return on discontinued merchadise.